Customer Care
SHIPPING & RETURNS
How delivery, returns and refunds would work on the VEYRO store. This is sample policy content for a portfolio demo store — no real orders are shipped or refunded.
SHIPPING
Orders would be processed within 1–2 business days. Standard delivery typically takes 3–7 business days, with free standard shipping on qualifying orders.
RETURNS
Unworn items in original condition with tags attached could be returned within 30 days of delivery. Start a return from My Account or through the Contact page.
REFUNDS
Once a return is received and inspected, a refund would be issued to the original payment method. Processing times depend on the payment provider.
Delivery details
- Orders are processed Monday to Friday, excluding public holidays.
- A tracking link would be emailed once an order is dispatched.
- Delivery estimates are indicative and may vary by location and carrier.
- Shipping costs and any free-shipping threshold are shown at checkout before you pay.
Return conditions
- Items must be unworn, unwashed and returned with original tags and packaging.
- For hygiene reasons, some accessories may not be returnable once used.
- Sale items follow the same 30-day return window unless stated otherwise.
Exchanges
Need a different size? The simplest option is to return the original item and place a new order for the size you need.
Damaged or incorrect items
If an order arrives damaged or incorrect, contact customer care within 7 days of delivery with your order number and photos so the issue can be resolved.
This policy is example content for the VEYRO portfolio demo store. It is not a contractual commitment and does not describe a real business operation.